Role Overview
The Software Delivery Specialist plays a pivotal role in ensuring timely updates and effective solutions are provided to end-users within the environment.
Key Responsibilities
* Provide status updates to customers
* Develop and implement solutions to detected problems
* Manage customer and technical group communications using regular updates and status reports
Required Skills & Experience
* Service Desk or Desktop Support experience
* Troubleshooting and maintaining PCs in a Windows environment
* MS Windows family of Operating Systems
* MS Office suite including Outlook, Word, Excel, PowerPoint
* Desktop/LAN and Printer troubleshooting
* Diagnosing and resolving software issues
* Incident management tool
* User support, user training or LAN administration
* Knowledge of SOE principles and concepts
Benefits
We offer a supportive and rewarding workplace culture with a focus on career growth and wellbeing. Benefits include bonus days, paid parental leave, volunteer time off, and exclusive discounts on health insurance, travel, entertainment, and more. An Employee Assistance Program is also available.