Key Account Manager
We are a global tech-enabled services company headquartered in California. Our purpose is to be the most reliable partner in accelerating growth for fast-growing companies. At our company, we are committed to the development of every employee and the trust of every customer.
Twenty years on and counting, we have established ourselves as a 20+ year tech services expert with many solutions and partnerships with industry giants. We have been certified as a best place to work for our offices in the US, Chile, and Malaysia.
This role is a key member of our sales team, focused on finding and driving both short-term and long-term opportunities. You ideally have experience in solution selling using products like Atlassian to drive transformational services solutions to customers.
What you'll be doing:
* Build and maintain lasting relationships with customers and partners by understanding their focus, anticipating their needs, and solving their problems.
* Perform prospecting activities such as cold calling and networking.
* Generate leads, manage pipeline, update forecast, develop and execute account plans.
* Close opportunities to achieve sales targets.
* Follow up with customers regularly to ensure needs are being met and to identify opportunities.
* Maintain CRM and accounts plans for customers and prospects.
* Coordinate internal and external resources to improve customers' experience.
* Stay current with our offerings and industry trends.
* Host product demonstrations, webinars, and other online events to educate customers and prospects.
* Illustrate the value of our products and services to create growth opportunities.
* Participate in brainstorming, office activities, staff meetings, and client meetings.
* Research and assist with program development for existing customers and new prospects.
What you'll bring to the table:
* Typically requires a minimum of 6 years of related experience with a Bachelor's degree; or 4 years and a Master's degree; or equivalent experience.
* Proven track record of closing large complex enterprise deals. Atlassian technology knowledge and experience is a huge plus.
* Proven track record working in B2B environments/marketplaces.
* Experience in working with Tech or IT Services companies.
* Experience in developing strategic customer relationships and partnerships.
* Excellent communication, presentation, and negotiation skills.
* Self-motivated, results-oriented, and driven to exceed expectations.
* Competency in typical back-office support tools and CRM software.
* Ability to work hybrid and visit customer offices as required.
Benefits include:
* A share-based profit-sharing plan that rewards employees for company success.
* Health insurance to support your well-being and that of your family.
* A retirement plan or fund-saving scheme tailored to your location.
* Career pathways programs to help you grow professionally and personally.
* Generous monthly fixed allowances covering Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
* PTO plus one cultural heritage and community day to celebrate your story, family, and culture.