Pre Departure Services Consultant APT Travel Group
About Us
The APT Travel Group has an outstanding reputation in the travel industry for delivering 5-star customer service to our industry partners.
With over 90 years' experience, we deliver life enriching journeys to our valued guests.
We are looking for detail-oriented reservation agents to join our team in continuing to set the benchmark in the industry.
The Role
Based in our head office in Moorabbin, your role as a Pre Departure Services Consultant is to coordinate all documentation and procedures required for our passengers' upcoming tours.
Your duties include, but are not limited to:
Issuing Passenger Documentation
Packing Merchandise
Moving Stock
Ad Hoc Administration
Taking Payments
Inbound and Outbound Phone Calls
Collecting Personal Data
Assisting reservations team with queries
Assisting Travel Agents with queries (email and phone calls)
About You
You are passionate about delivering exceptional customer service
An understanding of the travel industry and systems is desirable
Excellent attention to detail is a must
A willingness to learn and aid other departments
An ability to multitask and manage various tasks simultaneously
Enjoy working in a supportive team environment
Our Values
Genuine Service – we genuinely care about the experience we create for our guests, trade partners and internal stakeholders
Better Together – we are better when we connect and collaborate, valuing all opinions
For Tomorrow – we pursue opportunities to grow, embracing change and learning from our mistakes.
We choose the long-term view over short-term benefits
Celebrate the Moments – we like to have fun at work and share a positive attitude.
We celebrate our successes, no matter how big or small.
A win for one of us is a win for all
What We Offer
Flexible workplace culture with working from home opportunities
Monday-Friday: 9-5, no weekends.
Overtime for additional hours worked if required
Paid Parental Leave
Comprehensive ongoing training across our destinations and product range
Incentives and familiarisation trips to experience our products first hand
Four weeks' annual leave per year plus a bonus week if requirements are met
Family and friends discounted travel
Chance to give back via our workplace giving initiatives through our One Tomorrow Foundation
Career growth and development opportunities
On-site parking
If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience.
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