**Job Number** 22172965
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**Company**
**The Resort**
Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort Gold Coast comprises of approximately 300 guest rooms, multiple award winning restaurants and bars, and various meeting and events spaces, all in an absolute beachfront environment
**The Role**
We are currently seeking an experienced Doorman to join our Front Office Team on a permanent full time basis. You will have a passion for guest service, value problem resolution, and enjoy working in a fast paced environment.
Some of your duties will include:
- Opening doors and assisting guests/visitors entering and leaving the property.
- Informing guests of property amenities, services, and hours of operation, and local areas of interest and activities.
- Identifying and explaining room features to guests (e.g., use of room key, mini-bar, in-room safe, valet laundry services).
- You will transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval.
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
- Supply guests with directions and arrange transportation where necessary.
**To be successful for this role you will**:
- An energetic and passionate approach to providing efficient and friendly service
- Ability to remain calm and professional in a busy fast-paced environment
- Current unrestricted driver's licence is essential.
- Available to work a rotating roster, including weekends and overnight shifts.
- Previous concierge experience in Hotels is preferable.
- Be fully vaccinated against Covid-19
**Benefits**
Enjoy the benefits of unlimited career opportunities, discounted accommodation at our 5 star international hotels and resorts.
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
- When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.