About Us
At ANZ, we're shaping a world where people and communities thrive. We aim to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
We're seeking a Banking Consultant in our Retail Banking division. As a key member of our team, you'll provide customers with a seamless banking experience by meeting their end-to-end financial needs. You will have the knowledge to complete customer transactions and engage in in-depth conversations about their financial goals.
You will work closely with colleagues to deliver exceptional customer service, ensuring customers leave satisfied and become strong advocates for ANZ. Your role will be based mainly in branches, giving you the opportunity to build relationships with customers and understand their needs.
We're changing the face of banking and are looking for someone who is passionate about delivering a great customer experience. You'll have the chance to try new things, learn, and grow within our organisation.
Your Day as a Banking Consultant
1. Meet each customer's end-to-end banking needs across transaction activities, needs-based conversations, and digital solutions.
2. Act as a role model and peer coach to deliver the best possible customer experience.
3. Contribute to significant customer engagement and advocacy, creating real value for our customers.
4. Participate in and support bank programs and initiatives.
5. 'Know your customer' from a risk perspective.
6. Ensure compliance with ANZ and branch policies and procedures.
The Skills You'll Bring
To succeed in this role, you'll need:
1. Exceptional customer focus - retail experience is an advantage.
2. Experience using technology and promoting its benefits.
3. Ability to multi-task and adapt to change and ambiguity.
4. Collaborative mindset and willingness to work in a team environment.
5. Sound understanding of compliance principles.
6. Excellent communication and interpersonal skills.
Why Join Us?
By joining ANZ, you'll be part of an organisation that values diversity and inclusion. We celebrate different backgrounds, perspectives, and life experiences, creating a workplace that reflects the communities we serve. Our employees enjoy flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require.