About Us
MAPM is a leading independent footwear supplier, proudly operating from Prahran, Melbourne since 1996. From our humble beginnings, we’ve grown into a dynamic business, expanding across retail, wholesale, and online with our beloved brands - Wild Rhino, NUDE, SJ, SAYSO & Clarks. As we continue to expand our reach in Australia and New Zealand, we are looking for an enthusiastic, driven, and reliable individual to join our team as a full-time Admin & Customer Support Coordinator.
The Role
The Customer Service & Admin Coordinator plays a pivotal role in supporting daily customer service operations for MAPM International across multiple brands (Wild Rhino, NUDE, SJ, SAYSO & Clarks) via all platforms. This role also manages administrative support functions, ensuring smooth processes in returns handling, order fulfilment coordination, courier bookings, invoicing, and stationery management.
Key Responsibilities
* Responding to customer inquiries across multiple platforms (phone, email, website chat) with warmth and professionalism
* Managing inventory, processing online orders, and handling returns
* Coordinating office logistics, including postal and courier deliveries
* Organising travel arrangements for our MAPM team
* Managing office supplies and stationery orders
* Handling office expense management and credit card reconciliations
* Supporting general administrative tasks as needed across the business
* Keeping customer focus at the forefront of everything you do
Required Skills & Experience
We’re looking for someone who thrives in a fast-paced environment and brings a positive attitude to every task. To be successful in this role, you will need:
* Previous experience in customer service, retail, or admin coordination (preferred).
* Strong communication skills (verbal and written).
* High attention to detail and strong organisational skills.
* Ability to manage multiple tasks and prioritise effectively.
* Comfortable using customer service platforms, email, and Microsoft Office/Google Suite.
* Experience with e-commerce platforms and courier booking systems is a plus.
Key Attributes
* Customer-first mindset
* Team player who collaborates well with other departments
* Proactive problem-solver
* Reliable and self-motivated
Why Join Us?
At MAPM, we believe in the power of teamwork and celebrating our successes together. We offer a fun, collaborative work environment with monthly team activities, generous staff discounts, and plenty of opportunities for career growth as we continue to expand. Join us and be part of a company that values its people and their contributions.
Ready to Apply?
If you’re excited about this opportunity and eager to make an impact, we’d love to hear from you. Apply now and let’s build something great together!