Additional Information
Job Number
Job CategoryReservations
LocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000 VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
W Sydney, located at 31 Wheat Road, is hiring a Group Reservations Agent. Reporting to the Reservations Manager, this pivotal role is responsible for curating seamless reservation experiences for our group, corporate, and event clients. You'll be the key liaison ensuring accurate rooming lists, flawless coordination, and a bold, signature W‑style service that leaves a lasting impression. This is a dynamic, fast‑paced position perfect for someone who thrives on connection, detail, and delivering next‑level guest experiences.
Additional responsibilities include, but are not limited to:
Managing group blocks from initial inquiry through to departure
Creating, updating, and maintaining rooming lists and group reservations in the Marriott platforms.
Coordinating with Sales, Events, and Operations to ensure group requirements are met.
Preparing group summaries, and group pick‑up reports
Responding to rate, availability, and policy enquiries with accuracy and efficiency
Ensuring billing, deposits, and payment schedules are processed correctly
Identifying opportunities to upsell room types, packages, and add‑on services
Supporting the Reservations team with daily tasks as required
Benefits
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Enjoy your birthday off with birthday leave
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
'Great Places to Work' certified
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
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CTA TO LEARN MORE
Visit to learn more about our workplace culture and career opportunities.
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.