Provide expert administrative support while delivering exceptional service as the first point of contact for staff, visitors, residents, and families.
* Salary packaging benefits (up to $15,900 tax-free)
* Full-time, permanent opportunity at our St Peters site
* Key front-of-house role supporting site Leaders and Corporate Administration functions
Are you a friendly, organised, and proactive administrator with strong customer service skills? St Basil's Homes is seeking a full-time Administration Assistant to deliver efficient and professional administrative support while providing outstanding service.
This is more than just an administrative role – it's an opportunity to make a meaningful impact on the lives of our residents and their families while playing a central role in the daily operations of our sites.
What You'll Do
As the first point of contact, you will be the face of St Basil's, creating a professional, welcoming, and supportive environment for residents, visitors, families, and staff.
This role combines front-of-house excellence with high-level administrative support, working closely with site Leaders and the Corporate Administration team to ensure smooth and efficient operations.
You will contribute across a broad range of functions including reception, administration, marketing, communications, and rostering support.
Main Duties & Responsibilities
* Provide professional reception services, ensuring a warm, welcoming, and efficient front-of-house experience.
* Act as the first point of contact, greeting and directing visitors and supporting residents, families, and staff.
* Deliver exceptional customer service by promptly and courteously addressing phone, email, and in-person inquiries, screening and redirecting as appropriate.
* Maintain a calm, professional, and well-presented reception environment at all times.
* Provide high-quality administrative support to site Leaders and departments to ensure seamless daily operations.
* Support Corporate Administration functions as required, including marketing, communications, reporting, and general administration.
* Assist with managing daily roster changes and unplanned leave to ensure effective and responsive roster management.
What You Will Bring To The Role
* A compassionate and empathetic approach to residents and their families.
* An appreciation and understanding of cultural diversity.
* 3 to 5 years of customer service and/or administrative experience.
* Proficiency in Microsoft Office programs and the ability to learn various other systems (e.g., quality management systems, databases, and rostering systems).
* Strong organisational and time management skills, with the ability to handle multiple tasks simultaneously.
* The ability to handle sensitive and confidential information with discretion.
* Exceptional customer service focus with a professional and courteous approach.
* Exceptional communication and interpersonal skills.
* Ability to support Leaders and work collaboratively across both site-based and Corporate teams.
Why Join St Basil's?
At St Basil's, we don't just offer jobs – we provide meaningful careers where your contributions truly make a difference.
When You Join Our Team, You'll Enjoy
* Generous not-for-profit salary packaging benefits, helping you maximise your take-home pay
* A supportive, family-friendly, and collaborative team environment
* Opportunities for professional development and career growth
* The chance to work in a purpose-driven organisation where your work supports meaningful connections every day
How To Apply
If you are interested in this exciting opportunity, please submit your resume and a cover letter outlining:
* Your relevant experience and qualifications
* What motivates you to apply for this role
If you would like to arrange a confidential discussion regarding the role, please email careers@stbasils.com.au.
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