Customer Service Representative Job Description
We are seeking a skilled Customer Service Representative to join our team. This role involves providing exceptional customer service and support in a call centre environment.
About the Role
* This is an entry-level position with opportunities for growth and development.
* You will be working in a dynamic team environment, supporting a large government organisation.
In this role, you will be responsible for delivering exceptional customer service, resolving issues, and providing solutions to customers.
Key Responsibilities
* Providing accurate and friendly customer service, in line with values and policies.
* Achieving individual KPIs linked to broader KPI deliverables.
* Managing IT and services enquiries.
* Retaining and updating statistical information on performance.
* Adhering to service level agreements and regulatory obligations.
Requirements
* Previous experience in a phone-based customer service role in a call centre environment is essential.
* Excellent communication and organisational skills are required.
* Demonstrated experience in contact centre handling both inbound and outbound processes is necessary.
* Proven ability to work effectively without close direction and coaching, self-motivated, decisive, and proactive.
* Flexible nature and ability to work well in a collaborative team.
* Basic Microsoft Office Outlook, Word, and Excel knowledge is required, along with administration skills to manage multiple tasks under pressure.
What We Offer
As a Customer Service Representative, you will have the opportunity to work in a fast-paced environment, develop your skills, and contribute to the success of our organisation.
We offer a competitive remuneration package, including salary, benefits, and opportunities for growth and development.
Our organisation values its employees and offers a supportive and inclusive work environment.
We are committed to equality and diversity, and welcome applications from all qualified candidates.