Customer Support & Social Media Assistant
Has been working in customer service, retail, reception or admin, but knows they're ready for more
Loves keeping things organised, staying on top of messages, and solving small problems with big energy
Wants to work somewhere they'll be trusted, mentored, and given the chance to step up
Might not have a perfect resume yet, but has a great attitude, strong values, and real potential
About Us
We're Code Breaker Labs, a small but fast‑growing eCommerce company based in Eltham. We design and manufacture tool accessories and storage solutions for tradies all around the world. Every product is made, checked, and shipped from our print farm, and we pride ourselves on quality, speed, and standout customer service.
Our brand has built a massive online community, check out @codebreakerlabs_au, with over 200k followers and 7M+ video views across social media. We're a young, passionate team with big goals and a solid sense of humour. If you're keen to grow, contribute, and have a bit of fun along the way, you'll fit right in
About the Role
We're hiring a full‑time Customer Support & Social Media Assistant (Monday – Friday, 9am – 5pm).
This role is all about being the friendly, reliable person behind our inboxes and social media channels, keeping communication flowing and customers supported. Once your daily core tasks are complete, there's room to jump into other areas depending on your interests, whether that's content creation, executive assistance, or internal admin and ops.
This is a stepping stone into something bigger, and we'll back you every step of the way.
What You'll Be Doing
* Manage the customer support inbox, reply to emails, resolve issues, and keep customers informed
* Respond to DMs and comments on Instagram, TikTok, Facebook, and YouTube
* Engage with other pages and followers to build community connections
* Monitor customer orders and deliveries, follow up on delays, and keep things moving
* Manage returns and exchanges from start to finish
* Assist the Directors with occasional personal tasks (e.g. ordering groceries, gifts, booking appointments)
* Tackle general admin tasks like data entry, inbox clean‑up, and file organisation
* Use Canva or basic editing tools to support content and marketing — optional, if that's your thing
* Grow into social media management, PA/EA work, support team lead, or office management depending on your strengths
Who You Are
* You've got 1–2 years' experience in admin, customer service, reception, retail, or support (not essential - if you're a go‑getter, we can work with that)
* You're a strong communicator, clear, polite, friendly, and calm under pressure
* You're organised, detail‑oriented, and love ticking things off a list
* You take initiative and follow up without being asked
* You're comfortable switching between tasks throughout the day
* You're eager to learn and open to feedback
* You're excited to work in a small, fast‑paced business where you'll be supported and trusted
* You have (or are willing to get) an ABN
Where This Role Can Lead
* Social Media Manager – planning content, writing captions, and managing community engagement
* Executive/Personal Assistant – supporting the founders directly
* Office Manager or Ops Support – helping lead the internal team and systems
* Customer Experience Lead – as we grow and hire more support staff
Why You'll Love Working With Us
* Free snacks, drinks, coffee, tea, and hot chocolate always stocked
* Paid team lunch every second week
* Headphones‑friendly when you're deep in inboxes or admin
* Free parking and close to public transport
* A small, supportive team who works hard and has a laugh along the way
* Your ideas will be heard, and your effort will be seen
* A chance to actually build a career, not just clock in and out
How to Apply
If this made you feel like someone finally gets what you're looking for, apply now
Send us your CV and a cover letter (just be real) explaining why this role feels like the right fit for you and the skills you can bring. We move fast, immediate start available for the right person.
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