ASSESSING MANAGER - CLUB MARINE - MELBOURNE
As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We're actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia's largest general insurers.
Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone.
About the role
- Providing technical expertise and managing relationships with assessors and repairers to ensure optimal repair costs and customer satisfaction.
- Implementing cost control strategies to minimise claim costs, reduce leakage, and shorten the claims cycle time.
- Ensuring compliance with industry regulations, internal policies, and making decisions within CASA and policy limits.
- Monitoring performance and setting clear expectations for assessors and preferred repairers to deliver consistent service quality.
- Leading contract negotiations and driving service improvement initiatives to support favourable commercial outcomes and stakeholder alignment.
About you
- Holding a relevant trade qualification with extensive post-apprenticeship experience, or equivalent practical industry experience.
- Demonstrating strong knowledge of repair industry practices, techniques, materials, and equipment.
- Possessing excellent planning, prioritisation, and problem-solving skills to manage competing demands in a complex environment.
- Showing proven leadership abilities, including team development, coaching, and driving change through collaboration and communication.
- Must possess strong communication skills, ability to engage and influence stakeholders effectively.
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer!
- For more details about our benefits, visit theAllianz Careers site.
About our culture
At Club Marine, we care about everything that makes you, you.We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support