About the Company
Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.
About the Role
Reporting to the Customer Retention Manager, we have a full-time, permanent opportunity for a Customer Retention Coordinator to join our Loganholme branch
The primary purpose of this role is to promote and foster the "Yes We Can" attitude with both internal and external customers, while professionally representing Supagas. You will be responsible for efficient management of customer cylinder reconciliation/audit processes, handling the de-hire process, and supporting Account Managers by identifying potential lost customers and facilitating effective save strategies.
Benefits
* Permanent, Full Time
* Competitive Salary Package
* Excellent Employee Reward & Discount Program
* Employee Assistance Program and Wellbeing Initiatives
* Career Development Opportunities
* Friendly and Supportive Team Environment
* Work for an Essential Service – financial stability and job security
Duties & Responsibilities
* Manage day-to-day reactive tasks, ensuring timely completion and customer prioritisation
* Check and action daily de-hire reports and investigate potential lost customers and liaise with Account Managers to ensure required follow-up
* Maintain ongoing follow-up until resolutions are achieved
* Manage and resolve escalated price queries, tracking outcomes to completion
* Regularly maintain and update reactive tracking spreadsheets
* Conduct regular meetings with Account Managers to discuss outstanding reactives
* Update customer accounts with all relevant internal and external liaison information
* Foster strong relationships with other departments including Sales, Logistics, Administration, Maintenance, Technical
* Monitor and report on market trends and movements
Desired Skills and Experience
* Strong customer service skills with a proactive and positive attitude
* Excellent communication and relationship-building skills
* Ability to manage competing priorities and meet deadlines
* Strong organisational, negotiating and problem-solving abilities
* Experience working with customer accounts, retention, or sales support is advantageous
* Proficiency in computer systems and record keeping
* The successful candidate will be required to attend a pre-employment medical examination.
Most importantly at Supagas we value attitude above all else. We are looking for the next team player to embody the 'Yes We Can' ethos
How to apply
If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team please, Click APPLY.