Workforce Planning Manager (Operations)
Company: Toyota Finance Australia (TFA)
Location: Scoresby, Victoria
Employment Type: Permanent, Full Time
About the Role
As a Workforce Planning Manager, you will lead the end‐to‐end workforce planning strategy for all teams servicing Toyota Finance customers, ensuring resources are optimally planned to align with customer demand, service standards, and commercial outcomes. This leadership role partners closely with Operations leaders to provide data‐led guidance across forecasting, capacity planning, rostering and real‐time performance, and builds a sustainable, flexible rostering environment that supports positive customer and dealer network outcomes.
Key Responsibilities
* Lead, motivate, develop and coach a team of Workforce Planning Specialists and Real‐Time Analysts to exceed customer expectations.
* Manage and ensure delivery of accurate forecasts for Operations teams' workloads and resources, monitoring drivers against business change and developing models to improve accuracy.
* Manage the bi‐yearly budgeting processes to ensure resources are budgeted in advance and as accurately as possible.
* Work collaboratively with internal and external stakeholders to ensure workforce plans deliver the best outcomes for each area.
* Ensure teams have the resources and knowledge necessary to deliver on customer and stakeholder expectations.
* Proactively identify areas of opportunity, using a data‐driven approach to make recommendations.
* Actively support the business and team through change management and implementation.
* Deliver, enhance and develop insightful reporting to assist the business in understanding performance.
People Leadership Fundamentals
* Lead and develop a high‐performing team through coaching and clear expectations.
* Maintain strong stakeholder relationships and a sharp focus on service excellence.
* Bring structure, discipline and strategic insight into a complex, rostered environment operating seven days a week.
Qualifications & Attributes
* 5+ years of experience in workforce management, ideally in an operations environment.
* 2+ years of experience in people leadership.
* Strong analytical and problem‐solving skills.
* Excellent attention to detail, organization and time‐management skills.
* Excellent communication and stakeholder‐management skills.
* Ability to work under pressure and drive change initiatives toward positive outcomes.
* Experience working with cross‐functional teams in a financial services / operations environment.
* Demonstrated technical capability across workforce planning functions with Verint software system experience.
* Demonstrated ability to manage and work through uncertainty while staying solution‐focused.
Life at Toyota and Benefits
We provide a dynamic workplace that supports professional growth and work‐life balance.
* Flexible hours and workspaces.
* Career development programs.
* 16 weeks paid primary carer's leave and 4 weeks paid parental leave for secondary carers.
* Wellness facilities and Employee Assistance Program (private coaching available).
* Paid volunteer days to support community initiatives.
* Employee Car Benefit Scheme.
Equal Opportunity Statement
We are an equal‐opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Reference
Job requisition ID: R000006720
Job Code
J-18808-Ljbffr
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