Optus is a leading Telecommunications company that is known for delivering innovative solutions to its customers, disrupting the industry, and becoming a technology company with a diverse offering of products and services
The Senior Systems Engineer (SSE) is accountable for software development, configuration, and enhancement of OSS Service Management and Enterprise Integration Systems including but not limited: Open Text Service Manager, SAINT, Magnify, NeoSDR, NOVA and other inhouse built systems on Java / J2EE related technology stacks. The systems Engineer will be knowledgeable across a wide range of technologies & concepts including software development in a range of languages: Java, Python, Groovy, experience in docker and Kubernetes, rules engines, messaging bus, relational & graph databases, and a range of operating systems (Linux, Windows).
What You'll Do
The Systems Engineer is a hands on software development role, but will also work alongside, Business Analysts, Solution Designers, Solution Architects, Project or Product Managers, Platform Owners and other relevant stakeholders to understand the business requirements prior to implementing the required solution, selecting the technology stack in alignment with the Solution Designer / Architects and to agreed roadmap and strategy. This includes:
* Hands on Software design and Software development for custom build or customization of an existing product to documented requirements. Capable of translating high level designs into low level component designs.
* Knowledge and experience and range of technologies across operating systems, databases, integration, physical virtual and containerized infrastructure.
* Stepping in to provide L3 \"Solution Support\" as required by OSS Operations teams for Major incidents and managing corrective fixes where the fix requires an inhouse software development or configuration change.
* Management of Source code, build & deployment tools and scripts (CICD) to ensure proper source code and deployment management and manage all configurations within the System, ensuring all process documents are kept up to date in event of changes resulting in process changes, and running yearly review of all ITSM processes configured in the platform
* Management of Supplier personnel, and deliverables, where the software development is outsourced to a vendor, owning the source code once that is handed to Optus.
* Input into sourcing activities (RFI, RFQ, RFT) for supplier services in relation to Software Design, Development, Testing & deployment, working with legal and procurement and other internal SMEs.
* Management of all nonproduction environments such as: Dev, Test, UAT, SIT, and ensuring configuration of nonproduction environments align with production environments: Prod, DR, PPT.
* The SSE must also be capable of leading a small team of developers (vendor or contractors) to complete a custom build project if required by the department.
What You'll Bring
* Educated to degree level in Telecoms, Electrical or Computer / Software Engineering
* At least 15 years professional experience in Software development / Engineering
* At least 8 years' experience in management of ITIL Service Management Platforms & Solutions
* Expertise in Application design for complex enterprise environments
* Expertise in ITIL Service Management Platforms & Solutions such as Open Text, Service Now
* Knowledge of OSS Assurance sub domains of fault, performance, configuration, service, customer experience management
* Knowledge of hardware infrastructure, OS, Database, Kafka, Rest API, and common integration design patterns
* Knowledge of Software development & Configuration changes in context of ITSM platforms & management of technical personnel to deliver changes
* Expert in Software Code, CI/CD, Release management.
* Excellent communication skills across all levels including line management to executive management.
* Excellent documentation & presentation skills
* Intermediate knowledge / experience in Capex / Opex / Contracts
The Good Stuff...
* Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
* Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
* Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
* Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
* We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
* Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
* Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
* Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email ***************@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity