Head of Marketing and Customer Care
Port Melbourne, VIC - Full-time
What we do
JET Charge started out of a driveway in 2012 and has grown into Australia's leading EV charging company, providing the technology and infrastructure to enable the transition to electric vehicles.
As the world undergoes a once-in-several-generations shift in energy and transport, we are at the forefront—constantly innovating to ensure the EV transition is sustainable, scalable, and impactful. From the country’s longest EV charging highways to major fleet electrification projects and world-leading vehicle-to-grid trials, we are trusted by the largest organisations in Australia to deliver and operate their EV charging infrastructure.
The Role
We’re looking for a strategic and dynamic customer and marketing leader to shape and execute our marketing and communications strategy along with leading a small front-line team to define and implement leading customer service experiences. This role requires a deep understanding of the evolving EV, energy, and technology markets, alongside strong commercial acumen, stakeholder engagement, and a data-driven mindset.
You will drive brand awareness, lead generation, customer acquisition, reputation management, customer experience design through an integrated customer and marketing approach. Working across digital, content, PR, and go-to-market strategy, you will lead a small but highly effective team, collaborating across the business to position JET Charge as the leader in EV charging technology.
What are we looking for in our candidates?
* Proven experience in marketing and customer leadership, ideally in the electric vehicle, renewable energy, or technology sectors.
* A track record of executing successful marketing and communications strategies that drive business growth and customer engagement.
* Experience in brand management, demand generation, digital marketing, content creation, and public relations.
* Strong expertise in B2B and enterprise marketing, building relationships with corporate and government clients.
* Data-driven and results-focused, with experience in market research, campaign analytics, and performance tracking.
* Previous experience leading or working closely with front line teams to define and manage customer operations and experience goals.
* Exceptional written and verbal communication skills, with the ability to craft compelling narratives for a wide range of stakeholders.
* Experience managing budgets, marketing partnerships, and external agencies.
* Proficiency in CRM and marketing automation tools (e.g., HubSpot, Salesforce).
* A proactive, collaborative, and hands-on leadership style, capable of managing a high-performing team.
Key Responsibilities
* Develop and implement an integrated marketing strategy to support business growth, covering brand positioning, lead generation, and customer engagement.
* Strengthen JET Charge’s brand presence through clear, consistent messaging and impactful storytelling.
* Drive demand generation through targeted campaigns, digital marketing, SEO, and data-driven experimentation.
* Lead go-to-market strategies for new products and services, ensuring market adoption and positioning JET Charge as an industry leader.
* Own PR and communications, securing positive media coverage and maintaining strong relationships with journalists and key influencers.
* Manage and optimise digital channels, including website, social media, and content marketing, to enhance engagement and conversion.
* Manage and support Customer Care team to deliver on operational goals and strategic performance and capability goals defined in customer and marketing plans.
* Oversee market research and competitive analysis, using insights to refine strategy and messaging.
* Manage the marketing budget, ensuring resources are used efficiently and marketing spend delivers measurable ROI.
* Foster a high-performing marketing team, empowering them to execute with agility, creativity, and impact.
Our Commitment to You
At JET Charge, we believe our culture is our competitive advantage—diverse, determined, and fearless. We invest in our people and provide:
✔ Flexible working arrangements
✔ Tailored career development opportunities
✔ EV charging benefits
This is a rare opportunity to shape the marketing direction of an industry-leading company in one of the most exciting and fast-growing sectors globally.
If this sounds like you, apply now!
To apply, please submit your portfolio of marketing assets and past campaign results, highlighting metrics where possible.
This role is full-time, based in our Port Melbourne office, with a hybrid arrangement. Applicants must be Australian citizens or permanent residents.