Job Description Key Responsibilities
* Perform break-fix support for desktops, laptops (Windows/macOS), iMacs, and POS devices.
* Diagnose and replace faulty hardware components: HDD, RAM, motherboard, screen, keyboard, fan, power supply, etc.
* Provide support for software installations, OS configuration, and minor troubleshooting.
* Install, configure, and troubleshoot POS terminals, receipt printers, barcode scanners, and card readers.
* Reimage systems using deployment tools or bootable media.
* Log all activities, time, and part usage in the ticketing system.
* Coordinate with L2/L3 teams for escalations or specialized tasks.
* Travel to client sites for onsite support within the assigned region.
* Ensure SLA compliance and customer satisfaction for each ticket.
* Maintain inventory of spare parts and tools.
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