Southgate Shopping Centre, Edmonton AlbertaOverviewKey Holders assist the Management team in leading the store’s selling efforts and operational execution, ensuring exceptional customer experiences and driving profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high-performance selling culture with the team and achieve store sales goals. They embody our values and represent the brand through their behaviors.Role and ResponsibilitiesIn addition to sales associate responsibilities, drive profitable sales growth through segment ownership.Support the Management team in creating an environment focused on consistently delivering exceptional, positive customer experiences and demonstrating company selling behaviors.Support retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model, and assisting in executing all company initiatives.Build new and lasting customer connections, delivering highly satisfying experiences through expert product knowledge and cultivating relationships with customers. Consistently lead the La Senza selling model with confidence, passion, and expertise for the brand.Promote and display teamwork across all zones to ensure a seamless customer journey.Manage and resolve customer relations issues.Assist the Management team in creating and communicating action plans that optimize results, execute operational activities, and control payroll budget and expenses.Handle opening/closing procedures such as processing end-of-day paperwork, cash management, and daily sales reconciliation.Follow standard operating procedures, including managing damages, transfers, and other compliance-related items, supporting the physical inventory process, and implementing store strategies to reduce shrinkage.Ensure compelling visual merchandising and presentation standards are maintained, including executing sell-down strategies.Ensure replenishment processes are efficient, with the sales floor fully stocked with all styles, colors, and sizes in accordance with the brand guide.Lead with professionalism and behaviors guided by the company's values.QualificationsAbility to foster an environment of exceptional customer service and optimize the company's selling model.Effective delegation, follow-up, and communication skills across all organizational levels.Ability to coach, develop, and partner with the Management team on performance management.Strong business acumen with strategic and analytical skills.Previous management or supervisory experience.Schedule flexibility including evenings, weekends, and holidays.Excellent time management and organizational skills to handle complex, competing priorities.Professional demeanor that reinforces brand and company standards.
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