Be the spark behind seamless tech.
Own growth.
Lead with integrity.
Finish what you start.
We're a fast-moving MSP that believes IT should feel like plug & play.
Simple, elegant, and invisible when it's done right.
As our Account Manager, you'll be the commercial and strategic heartbeat across a portfolio of clients: nurturing trust, orchestrating outcomes with our Managed & Professional Services teams, and unlocking smart growth that actually serves the client.
Why this role is different
You will control a defined portfolio with clear revenue, renewal, and expansion goals with the authority to make things happen.
Help clients cut through complexity by showing tangible business value.
Stronger security, reduced risk, better productivity, and greater resilience.
You are backed by a team of IT Engineers who close the loop and leadership that removes roadblocks, so when you drive, the organisation moves with you.
You are grounded in real values: Plug & Play.
Be the Spark.
Lead the Way.
Get Things Done...
Done.
What you'll do (the short version)
Grow accounts: Identify upsell/cross-sell, steer renewals, and run QBRs that clients look forward to.
Retain like a pro: Build strong relationships across executives, ops and tech teams.
Spot churn risks early and act fast.
Advise with substance: Turn discovery into pragmatic roadmaps across Microsoft 365/Azure, cybersecurity, backup/DR, networking and managed services.
Orchestrate delivery: Partner with Professional Services & Managed Services to turn promises into outcomes.
Champion the client: Escalate smart, communicate clearly and close every loop.
Outcomes we'll measure (12 months)
Net MRR Growth: Meet or exceed portfolio target with healthy GP.
Renewal Rate: Achieve target with meaningful scope uplift where value proves out.
Expansion Revenue (GP): From purposeful cross-sell/upsell, not random SKU-drops.
Client Health: NPS/CSAT on or above target; zero surprise churn.
Values in Action: Observable behaviours that match our four values.
The toolkit you'll bring
Solid MSP/ICT account management or service delivery experience with commercial ownership.
Familiar with PSA/RMM (ConnectWise, Autotask, HaloPSA) and modern Microsoft stack.
C-suite to site-level clarity: executive communication plus technical empathy.
QBR discipline, renewal mechanics, margin awareness.
You can read a P&L and act on it.
Driver's licence & reliable car for Perth client visits.
Nice-to-haves: Sector expertise, familiarity with security solutions, and demonstrated success in cultivating multi-year client relationships.
Why you'll love this role
Own your clients.
Shape outcomes.
Grow your career with a competitive salary plus commission.
Work with a team that values action, integrity, and results.
Be the spark that makes IT effortless for our clients.
Ready to make an impact?
Apply now and help deliver technology that works, so people can.
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