Job Summary
This role is responsible for coordinating day-to-day operations, managing personnel and schedules, and ensuring timely delivery of work to high standards.
The Service Coordinator serves as a liaison between clients, technicians, and management, maintaining smooth service delivery and customer satisfaction.
* Handle client inquiries, bookings, updates, and general service communications.
* Prepare quotes, work orders, reports, and invoices while maintaining accurate records.
* Support field staff with correct information, tools, and access prior to attending site.
* Monitor performance metrics and assist in meeting service delivery targets.
* Identify and troubleshoot scheduling or customer issues promptly.
About You
* Previous experience in service coordination, scheduling, or customer service.
* Strong organizational and time-management skills.
* Effective communicator with excellent liaison skills.
* Ability to work in a fast-paced environment with changing priorities.
* Reliable, proactive, and team-focused individual with a practical mindset.
Requirements
Required skills include:
* Excellent communication and interpersonal skills.
* Ability to multitask and prioritize tasks effectively.
* Organizational and time-management skills.
* Previous experience in service coordination, scheduling, or customer service.