Workforce Planning and Optimisation Manager
A national health organisation is seeking a Workforce Planning and Optimisation Manager to ensure efficient operation of their National Contact Centre.
This permanent full-time position offers a hybrid work model requiring expertise in workforce forecasting, capacity planning, and resource management. The ideal candidate will have strong communication and stakeholder engagement skills combining operational insight with technical capability to optimise workforce and digital experiences.
* Key Responsibilities:
* Develop and implement strategic workforce plans to ensure efficient operation of the National Contact Centre.
* Lead and manage teams to achieve business objectives.
* Analyse data to inform workforce planning decisions.
About the Role:
This role requires a highly skilled professional with experience in workforce planning and optimisation. The successful candidate will have strong analytical and problem-solving skills, excellent communication and stakeholder engagement skills, and the ability to think strategically.
What We Offer:
A competitive salary package and opportunities for career growth and development.