Job Title: Customer Service And Support Lead
The role of the Customer Service and Support Lead is to provide operational management in a retail customers and billing team.
* Provide day-to-day operational leadership for customer contact, account management, and complaints resolution.
* Support vulnerable customers through a dedicated support program.
* Lead customer service and support activities for over 60,000 residential and small business customers.
This position requires strong leadership skills to ensure every interaction reflects the company's commitment to service excellence.
Key Responsibilities:
1. Manage customer relationships and resolve issues in a timely and professional manner.
2. Analyze customer feedback and implement changes to improve service delivery.
3. Develop and maintain effective processes and procedures to ensure efficient operation of the team.
Requirements:
* Bachelor's degree in Business Administration or related field.
* Minimum 5 years of experience in customer-facing roles.
* Excellent communication and problem-solving skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:
* Ongoing training and development opportunities.
* A supportive and collaborative team environment.
* A competitive salary and benefits package.
About Us:
We are committed to providing exceptional customer service and supporting our customers through various programs and initiatives. Our goal is to deliver high-quality service that exceeds customer expectations.