Customer Service and Administration Coordinator
Posted: 23/04/2026
Closing Date: 22/05/2026
Job Type: Permanent - Full Time
Location: Melbourne
Job Category: Call Centre and Customer Service
Job Description
The Access Hardware story began in 1975 as a family owned and operated Australian company dedicated to excellence in architectural hardware and security solutions.
In 2025, we celebrated 50 years of service as Australia's leading supplier of commercial door hardware, locksmithing, and security solutions. With a national presence and 350+ team members across Australia, we support trade, commercial, and major project customers with a complete range of products and services.
We have recently strengthened our offering with the acquisition of API Access & Security, expanding both our team and technical expertise, positioning Access Hardware as the largest commercial locksmith and security network in Australia.
We have a great opportunity for a Customer Service and Administration Coordinator to join our South Melbourne team, where you will play a key role in delivering exceptional customer service.
About you:
To be successful in this role, you will bring:
* Comfortable managing inbound calls with a customer‐focused approach
* Relationship building skills
* An inquisitive nature with good problem solver
* Team player with a genuine desire to learn
Some of your day-to-day duties will include:
* Capture all inbound activity including sales & accounts enquiries,workshop enquiries andrespond promptly to maintain a high level of service
* Support Branch Team Leaders to log service jobs and orders accurately and ensure timely follow-up
* Generate invoices and assist with customer portal accounts, ensuring billing accuracy
* Work with team to complete orders and secure timely invoice payments; record changes to purchase/service orders
* Maintain customer databases including proper filing systems re invoicing, customer communications, and compliance
* Address customer inquiries and billing concerns while maintaining effective communication with internal teams and external stakeholders
* Provide administrative support to the team as directed
Why Access Hardware?
Because the people we employ make it a great place to work! Access Hardware will provide you with:
* Ongoing Training & Development
* Access toEmployee Assistance Program (EAP)for you and your family
* A genuinely paid parental leave scheme
* Paid day off for your birthday
Working together to makearchitectural hardware and security solutions easy for our customers.
The successful candidate will be required to undergo a National Police Clearance.
Aboriginal and Torres Strait Islander peoples are encouraged to apply!
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