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This role offers a base salary range of A$85,000.00–A$115,000.00 per year, with performance bonuses and equity in addition to a comprehensive benefits package.
About Omnidian
Omnidian, Inc. is a fast‑growing Series C tech‑enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Based in the US, the Australian team started in 2022 and now works in partnership with Solar Service Guys (SSG), Australia’s largest dedicated solar service network. SSG, headquartered in Brisbane, brings 17 years of expertise in the design, monitoring, maintenance and repair of residential and commercial solar systems. Omnidian’s AI‑powered platform supports over 380,000 asset years of data and is expanding its service capabilities in Australia, delivering cutting‑edge support and unmatched customer experience to solar investors worldwide.
Job
As a Service Engineer you will apply engineering expertise, critical thinking and leadership skills to diagnose and resolve technical challenges, mentor teammates, drive process improvements and support continuous improvement initiatives.
Work‑Life and Culture
- Work‑life flexibility: remote work opportunities, 20 days of paid leave and 10 days of sick leave per year (accrued)
- Competitive salary, performance bonuses and equity stakes
- Growth culture: collaborative environment, mentorship and clear career advancement paths
- Inclusive community: global affinity groups, supportive policies and a commitment to diversity, equity and inclusion
- Mission‑driven team that values collaboration, mutual respect and trust
What You’ll Do
Customer and Service Leadership (50%)
- Build trust with customers through clear, empathetic communication via phone and email
- Mentor teammates to elevate technical and service capabilities
- Own service tickets in HubSpot and Airtable, ensuring accurate and timely resolutions
- Collaborate with field service partners to meet resolution timelines and maintain service standards
- Approve payments to field service partners, manage warranty claims and oversee system‑owner payments
System Monitoring and Technical Expertise (40%)
- Monitor solar systems, triage alerts, diagnose complex performance issues and recommend solutions
- Act as a subject‑matter expert on one or more solar products, providing advanced technical guidance
- Resolve escalated issues through remote support and, when necessary, on‑site visits with field technicians
- Analyze recurring system issues, leveraging engineering expertise to propose long‑term, data‑driven solutions
Driving Innovation and Process Improvement (10%)
- Lead efforts to refine and implement scalable SOPs to improve efficiency and scalability
- Partner with internal and external stakeholders to identify innovation, workflow optimisation and operational excellence opportunities
- Create new training materials and documentation to support team growth and knowledge sharing
- Champion continuous improvement, proposing and implementing impactful changes to how we work
Who You Are
- Leader: Able to mentor teammates, provide guidance and inspire others
- Hard‑working: Passionate work ethic and interest in renewable energy
- Critical thinker: Uses sound judgment to analyze complex issues and develop effective solutions
- Organised: Manages multiple priorities while maintaining exceptional attention to detail
- Resilient: Comfortable in fast‑paced, evolving environments where adaptability is key
- Effective communicator: Excellent verbal and written communication skills for customers, technicians and internal teams
- Problem‑solver: Proactively resolves issues and approaches challenges with creativity and determination
Experience You’ll Need
- Bachelor’s degree in Engineering (Electrical, Mechanical or related discipline preferred)
- 3+ years of solar or renewable‑energy experience in system design or post‑installation O&M;
- Foundational engineering knowledge of residential solar and battery systems, including design and operation
- Professional proficiency in English
- Proficiency with G Suite or Microsoft Office
Experience That’s a Plus
- 5+ years of solar experience
- 4+ years of customer‑service experience
- 2+ years of IT or troubleshooting experience
- Expertise in two or more solar products
- Familiarity with CRM tools like HubSpot or Airtable
- Demonstrated ability to assist in automating processes, thrive in quick‑paced environments or help build new teams
Grow With Us
- Mentorship and investment in employee growth, with future opportunity prioritisation
- Fast‑growing Series‑C company opportunities across all product and process areas
- Supportive culture that values resilience, determination and tackling large challenges
We strongly believe that diversity of experience, perspectives and background will lead to a better setting for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflect this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Midpoint: $100,000
Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.
Performance Bonus: Because exceptional work deserves exceptional rewards.
Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Engineering and Information Technology
Industries: Services for Renewable Energy
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