Overview
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‐end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. We are seeking a Sales Associate to embody our brand and create a truly exceptional shopping destination.
Responsibilities
* Client Relationship Management: Cultivate and maintain strong, lasting relationships with Chloé clients through personalised service and proactive communication. Utilise CRM tools and strategies to identify, engage, and retain high‐potential clients, driving sales and achieving targets. Proactively manage client appointments and follow up on inquiries to ensure exceptional customer satisfaction.
* Omnichannel Business Partnership: Serve as a brand ambassador, demonstrating expert knowledge of Chloé products and services across all channels. Drive sales by mastering omnichannel tools and providing seamless customer experiences. Actively participate in training and commercial activities, supporting the team in achieving boutique and individual goals.
* Operational Excellence: Maintain a luxurious and inviting store environment, adhering to visual merchandising standards and brand guidelines. Ensure efficient after‐sales processes, proactively addressing client concerns and resolving issues promptly. Support the management team in daily operations, including inventory management, loss prevention, and compliance with Richemont policies.
Qualifications
* Proven track record in luxury retail.
* Strong team player with excellent communication and interpersonal skills.
* Results‐oriented individual with a passion for exceeding targets.
* Deep understanding of CRM strategies and clienteling techniques.
* Strong operational skills and attention to detail.
* Committed to providing exceptional customer service and building lasting relationships.
Benefits
* Internal development, mobility and opportunities to enhance personal and professional growth.
* Part of a larger family at Richemont.
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