OverviewHearing Australia is a trusted leader in hearing health.
We exist to support and empower people through hearing health when and where they need it.
This onsite Customer Service Officer role is based in Burnie and Devonport, Australia, with part-time hours that can be extended as needed.Are you looking for consistent part-time hours with the flexibility to take on more?
We're seeking a reliable, adaptable team player to join our friendly team across two locations: Burnie & Devonport.Want to improve the lives of Australians, no matter who they are?
Join us and build a career and future you'll be proud of.
It matters more at Hearing AustraliaYour opportunityAs a Customer Service Officer, you'll support and empower clients of all backgrounds.
Working side by side with people who go the extra mile, you'll also enjoy helping children and adults who need us.
Here's how you'll do it:You'll greet clients, attend to all counter and telephone enquiriesYou'll cover reception and undertake general administration duties including booking client appointments, processing claims, data entry and monthly reportsYou'll liaise extensively with our clients comprising children and adults, including those with complex needs, and clients from multicultural and Aboriginal and Torres Strait Islander backgroundsYou'll perform minor hearing aid repairs and troubleshootingYou'll assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aidsWhat you'll bringWe believe the successful candidate will thrive in a client-centred environment where they can provide exceptional and friendly service while managing complex medical administration.
You'll bring:Experience as a proactive problem solver with a desire to take ownership of your workIntermediate/advanced computer literacy and some exposure to mobile technology (Apple and/or Android)A desire to work within an organisation that contributes to the greater good and provides rewarding work, making a difference to the lives of our clients and their familiesA versatile attitude with readiness to cover additional hours for planned and unplanned staff leaveA dependable, can-do attitude with a strong work ethicComfortable working in different team environments and able to adapt quicklyWhat matters most?
Your drive to help anyone and everyone who needs us, and viewing your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.Why Hearing Australia?
There's much to love about a role with us.
We emphasise three things:How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere.
You'll know you're making a meaningful contributionWho we work with: You'll support and empower clients of all backgroundsWhere we're going next: We're committed to learning, improving, and creating an environment where everyone can thriveWhat does that mean for you?
As a Customer Service Officer, your daily work helps children and adults who need us.
We encourage you to speak with current team members about their experience.
You'll also enjoy a range of benefits, including:Additional 2 rostered days off each month for full-time team membersAttractive salary package including a generous 15.4% superannuationPaid parental leaveEmployee benefits (salary packaging, private health cover discounts, well-being programs, and discounts across a range of retailers)RequirementsWe will require the successful candidate to be willing to undergo a Police Check (paid by us), hold a current driver's licence, and have the right to work in Australia.Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion.
We are committed to a barrier-free recruitment process and work environment.
If you require any accommodations, please let us know so we can support your participation.We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.Equal Opportunity and InclusionWe are dedicated to fostering a diverse and inclusive culture.
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📌 Customer Service Officer - Burnie
🏢 Hearing Australia
📍 Burnie