Job Requisition ID: 38812
Client Account Manager - 9 Month Parental Leave Cover
- Choice and flexibility on where, when and how you work
- Mentoring programs – receive support and coaching to progress your career
- Recognition culture to celebrate milestones and discounts at hundreds of retailers
What will your typical day look like?
Main Responsibilities:
- Collaborating with the account leadership teams, including the Lead Client Service Partners (LCSPs), to deliver world-class outcomes
- Managing strategic client relationships, driving account improvements, and ensuring the successful execution of account operations
- Working closely with the LCSPs to lead account planning processes and support client service teams at regular intervals
- Teaming with offshore resources to support account growth
- Conducting client feedback interviews
- Preparing internal and external communications
About the team
Growth exists to help our people win in market.
It does so by informing our market choices shaped by clients’ issues, building a community of diverse client leaders, growing and strengthening client relationships, winning our most critical pursuits and creating and activating differentiated brand positioning.
The Growth Enablement team drives and delivers the strategic programs, transformations and other activities that activate the Growth strategy of the firm.
Growth Enablement is organised around four domains (Sales, Clients & Relationships, Industries & Sectors and Brand & Marketing) with cross-Domain collaboration and alignment to our firm's strategic choices a central to our ways of working.
Enough about us, let’s talk about you.
You may have all or some of the following skills/experience:
- 3+ years experience in account management or similar role, operating within a complex account management setting
- The ability to influence and respectfully challenge senior stakeholders
- Strong analytical and quantitative skills, ability to interpret data and identify trends
- Ability to effectively manage competing priorities, know when to make sound judgement calls and when to delve deeper with senior leaders
- Ability to meet deadlines, prioritise and manage multiple projects to conclusion
- Can work independently in a high-performance team environment and collaborate with firm-wide resources
- An enthusiastic, resilient and pragmatic approach to driving account strategy and planning
- Ability to facilitate the development and implementation of strategic client relationship plans, focused on delivering the best of Deloitte.
- Understanding of CRM systems and pipeline management, or ability to learn quickly
- The ability to contribute to business process improvements
- Professional services knowledge is an asset
- Relevant tertiary qualifications or equivalent work experience
- Professional services knowledge desirable
- Flexibility, including part-time hours, may be negotiated
Required Skill Profession
Advertising, Marketing, Promotions, Public Relations, And Sales Managers
📌 Client Account Manager (Parental Leave Cover)
🏢 Deloitte
📍 Australia