Introduction:
Retail & Sales Focused | Learning & Development
This role can be based in Sydney or Melbourne
About The Role
The Training Specialist is responsible for delivering high-quality product and sales training on behalf of Samsung Electronics Australia Pty Ltd (the client) within the MX Learning & Development Team Division.
This is a hands-on role where you'll deliver best-in-class product and soft skills training, directly influencing sales performance, customer experience, and long-term brand loyalty across retail and call centre environments.
Description:
You'll deliver engaging training, receive regular feedback, and continue developing your facilitation skills in a supportive environment that encourages learning and improvement.
This role is highly execution-focused and ideal for someone who enjoys being on the ground —engaging with our trainees, speaking to customer, coaching sales teams, and translating real market insights into impactful learning solutions.
Key Responsibilities
Training Planning & Delivery
Facilitate engaging training sessions
Design and build training plans aligned to stakeholder briefs
Support major events including roadshows, PR launches, VIP nights, and media briefings
Provide feedback on training and event execution to drive continuous improvement
Retail & Sales Execution
Coach retail sales teams to improve capability and sales results
Deliver induction and ongoing training in-store
Support Samsung Stores through demonstration of best practice when speaking to customers and offering solutions
Reporting & Continuous Improvement
Report on training activities and events to support effective resourcing
Share insights, results, and recommendations to enhance future programs
Support additional initiatives as required
About You
You will bring:
Minimum 3+ years' experience in Learning & Development, training, or a related field
Strong facilitation and presentation skills (including groups of 80+ participants)
Proven ability to translate technical information into engaging, easy-to-understand content
Experience working in retail or sales, ideally with complex or technical products
Strong project management and training design capability
Ability to collaborate across teams and manage multiple stakeholders
Excellent time management and ability to meet tight deadlines
Ability to travel once a month both interstate and overseas
Highly Desirable
Certificate IV in Training and Assessment (TAE)
Experience with presenting virtually, appearing in camera and to the media
Knowledge of consumer electronics, particularly Telecommunications and IT
Advanced Microsoft PowerPoint, Excel, and Word skills
Why Join Us?
Be part of a high-performing National Learning & Development team
Work with leading consumer electronics products and brands
Enjoy a dynamic role combining training, sales, and stakeholder engagement
Make a real impact on performance, capability, and customer experience