Company Description
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit .
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
* Must have an extremely keen eye for detail and be relentless in their pursuit of excellent service and cleanliness standards within the guestrooms, corridors, and surrounding environment.
* Continuously strive to improve JD Power scores, EES results, and the Richey score in conjunction with the entire Housekeeping team.
* Check with room attendants to ensure they are supplied with the necessary tools to complete their tasks.
* Communicate, prioritize, and inspect VIP and FPC rooms for room attendants.
* Maintain proper room statuses and communicate any discrepancies.
* Manage room attendants for guestroom quality and completion of their assigned rooms, including re-training, coaching, and performance management.
* Encourage, celebrate, and reward good performance.
* Handle guest complaints and follow through on required actions.
* Have a complete understanding of the Collective Bargaining Agreement and adhere to its guidelines and the Employee Handbook.
* Stay aware of daily communication measures by reading logs, emails, SOPs, etc.
* Conduct annual performance reviews of housekeeping colleagues.
* Complete and follow through on work orders.
* Share ideas to enhance the product and improve the guest experience.
* Check all service areas and exits to ensure they are clean, items are stored properly, and free of obstructions.
* Assign daily tasks and floor keys to room attendants.
* Ensure an efficient handover to the evening housekeeping manager at the end of the AM shift.
* Participate in employee functions, such as housekeeping birthday parties.
* Perform duties of other housekeeping department managers when necessary, e.g., attend pre-con meetings, morning operations, forecast meetings, etc.
* Know all guestroom standards and hotel-specific standards.
* Assist in robe, linen, and other inventories.
* Perform other duties as assigned by the Director and Assistant Director of Housekeeping.
Qualifications
* Hotel management/hospitality & tourism degree or equivalent diploma is an asset.
* Housekeeping experience, preferably in a supervisory role.
* Knowledge of Property Management Systems (Fidelio, Opera, or equivalent), Microsoft Office, and Outlook.
* Excellent organizational, communication, and interpersonal skills.
* Service and team-oriented mindset.
* Ability to motivate colleagues.
* Flexibility to work all shifts and accommodate operational needs.
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