Job Description:
We are seeking a dedicated and skilled professional to join our team as a Student Services Advisor. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and supporting students in achieving their academic goals.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively with students, staff, and other stakeholders. They will be flexible and adaptable, able to prioritize tasks and manage complex workflows with deadlines.
This role requires a high level of autonomy, with the ability to exercise initiative and make decisions in a fast-paced environment. The successful candidate will be part of a dynamic team that values collaboration, inclusivity, and creativity.
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Key Responsibilities:
* Provide high-quality support to students, including enrolment advice, course planning, and resolving complex enquiries
* Act as a primary contact for enrolment-related activities across the student lifecycle
* Support on-site services for students, including international students, and connect them with university resources
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Required Skills and Qualifications:
To be successful in this role, you will need:
* A degree or equivalent combination of relevant experience and education/training
* Well-developed customer service and interpersonal skills
* Demonstrated ability to work collaboratively as part of a team
* Strong problem-solving skills and ability to exercise initiative
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Benefits:
This role offers a range of benefits, including:
* A supportive and dynamic work environment