As a Customer Service Consultant, you'll be the friendly face and first point of contact at our Service Centre and Showroom. From greeting visitors and answering calls to processing service bookings and supporting sales and rental enquiries, you'll play a key role in helping customers get the right technology, support and experience every time. This role keeps things moving—coordinating service book-ins, assisting with quotations, facilitating collections, and keeping communication flowing between customers, technicians and the broader team.
You'll thrive in a fast-paced environment, balancing front-counter service with administrative accuracy, while contributing to a safe, positive and team-oriented workplace.
Key Responsibilities
* Deliver excellent customer service across front counter, phone and showroom interactions
* Process service centre book-ins, repair collections, and showroom sales
* Provide accurate service and sales quotations and direct enquiries to the right teams
* Support rental and product enquiries both over the counter and by phone
* Actively communicate service status updates and customer requirements to the Service Manager
* Assist with invoicing, stock transfers, inventory replenishment and support call logging
* Use Aptella systems and enterprise tools to input accurate, timely data
* Participate in ongoing training, completing a minimum of three LEP skillsets/courses each quarter
About You
* A people-focused communicator with strong customer service instincts
* Organised, detail-oriented and comfortable handling varied tasks at pace
* Team-oriented with a positive, professional and approachable manner
* Strong computer skills with confidence using enterprise systems and digital documentation
* A problem-solver with a continuous improvement mindset
* Able to work independently when required and manage competing priorities
* Committed to following WHS procedures and modelling safe behaviours
* Proactive, reliable, and eager to learn
Our team works with the latest technology in a supportive, high-performing environment. We value diverse perspectives and offer competitive benefits including flexible work options, career development, generous parental leave, and more.
If you're driven by innovation and excellence, Aptella is the place to grow your career.
Customer Service Consultant Silverwater, NSW • NSW, AU
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