Customer Service Officer
Newcastle & Hybrid| Start Jan ****
Join the EDConnect Service & Channels team. In this fast-paced Contact Centre environment, you will be the first point of contact for school-based and corporate staff, providing vital advice on Finance, Human Resources, and Technical Systems.
Key Duties
Deliver high quality customer service, through strong customer engagement in a high-volume contact centre environment.
Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion.
Identify, refer, and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
Maintain currency in knowledge of policy, legislation, and related business processes to respond to customer needs efficiently and effectively.
Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
Confidently use multiple technology platforms and databases.
Must adhere and meet to Contact Centre KPI's on a daily and monthly basis.
Essential Requirements
Experience : Demonstrated experience in Customer Service (Contact Centre, Retail, and F2F).
Tech Savvy : Ability to confidently use multiple technology platforms and databases simultaneously.
Communication : Excellent verbal and written communication skills with the ability to manage yourself and show initiative.
Availability : You must be available to work a rotating roster (7.5 hours / day) between 8 : 00 am and 5 : 00 pm, Monday to Friday.
The Details
Salary :
$***** per hour + Super
Start Date :
12th January ****.
Contract Length :
Until 26th June **** (with possibility of extension).
Training :
4-5 weeks of full-time training onsite in Newcastle.
Work Location :
After passing training, work 2 days in the office and the rest from home.
Apply Now
To be considered for this role, please submit your CV and a summary of your experience. Please reach out to Maddy Hellawell at with any questions.
Please Note
Shortlisted candidates will be required to complete an Alphanumerical Typing Test
Applications Close : Monday 8th December @ 12 : 00 pm.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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