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Liquor customer service specialist (victoria)

APCO Service Stations
Customer Services agent
Posted: 1 October
Offer description

The Role

Chas Cole Cellars are currently seeking an experienced customer service professional, preferably with sound craft beer/wine and liquor knowledge, who can demonstrate initiative and is willing to learn on-the-job in a fast paced, dynamic workplace. It is essential that you can exhibit your skills in a team environment and display exceptional levels of customer service.

- Actively sharing your passion for liquor products with our customers and confidently recommending products to customers which meet their needs;
- Working as a cooperative team member, while helping others to learn;
- Ensuring a clean and safe working environment is maintained at all times;
- Ensure compliance in accordance with Company procedures & policies;
- Carrying out physical tasks associated with the role, requiring a level of physical fitness; and
- Upholding responsible service of alcohol guidelines.

What You Need to Succeed

- Ability to talk with customers confidently and authentically and provide appropriate solutions;
- A genuine interest in expanding your knowledge of our liquor products and bringing a great energy to the team; and
- Previous experience in hospitality/retail/brewery/winery favorable.
- If you have your RSA competency, or are willing to undertake RSA immediately, a happy disposition and a flair for retail, apply now!

Application questions

Your application will include the following questions:

- Have you worked in a role which requires a sound understanding of craft beer?
- How many years' experience do you have as a customer service specialist?
- How many years' experience do you have in the hospitality & tourism industry?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have customer service experience?
- Do you hold a current Responsible Service of Alcohol (RSA) certificate?
- Which of the following statements best describes your right to work in Australia?

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📌 Liquor Customer Service Specialist
🏢 APCO Service Stations
📍 Victoria

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