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We’re looking for a customer experience and ticketing leader to join our team. You’ll manage customer experience, sales, and ticketing strategy and operations for one of Australia’s most dynamic and world-renowned performing arts organisations.
ABOUT THE ACO
Led by its charismatic Artistic Director, Richard Tognetti, the Australian Chamber Orchestra (ACO) is renowned worldwide for its inspired and courageous programming and unrivalled performances. The ACO collaborates with an extraordinary range of artists including the world’s leading performers, cinematographers, writers, and visual artists.
The ACO is based at its award-winning, purpose-built home, ACO On The Pier, located at Pier 2/3 in Sydney’s Walsh Bay Arts Precinct. The venue includes a 275-seat performance space, rehearsal rooms, media suite, and event space — an exciting home for performance, presentation, collaboration, and community engagement.
ABOUT THE POSITION
The Head of Customer Experience & Ticketing leads customer service, sales, and ticketing strategy and operations. Working closely with the ACO’s network of national venue partners and the ACO On The Pier venue team, the role ensures exemplary customer service across all ACO touchpoints. As a key member of the ACO On The Pier venue team, the role supports business development and event delivery to ensure quality experiences for all hirers. Working with the Director of Market Development and the wider Marketing team, the role supports pricing and ticketing strategies that drive audience growth, customer loyalty, and revenue.
WHAT WE’RE LOOKING FOR
* Extensive experience in leading a multi-channel Box Office within a customer-focused organisation
* Advanced problem-solving skills and working knowledge of ticketing systems – Tessitura experience desirable but not essential
* High level of accuracy and attention to detail
* Excellent time management skills and the flexibility to juggle multiple, and sometimes competing, deadlines
* Comfortable working in a fast-paced environment
* Experience working for a subscription-based organisation — desired but not essential
* Strong customer service skills
* An interest in orchestral music (encyclopedic knowledge of music not necessary!)
* Excellent sales and communication skills and the ability to work with internal and external stakeholders to optimise revenue
* A kind team player who builds, and contributes to, a positive workplace culture
TERMS
This is a full-time permanent position, based at Pier 2/3 in the Walsh Bay Arts Precinct, Sydney.
DIVERSITY & INCLUSION
The ACO is committed to equity and inclusion and welcomes applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, mature age workers, and LGBTQI+ people.
HOW TO APPLY
Don’t miss out on this exciting opportunity to join our team.
Download the position description here.
Please review the position description and send us your CV and cover letter outlining your relevant skills and experience to recruitment@aco.com.au by 9am, Friday 18 July. For queries, contact Antonia Farrugia, Director of Market Development, at Antonia.Farrugia@aco.com.au.
Applications close: Friday 18 July 2025.
The ACO is committed to making reasonable adjustments to provide a supportive and barrier-free workplace. If you require any adjustments before or during the selection process, please email claire.diment@aco.com.au.
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Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Head of Customer Experience?
* Do you have customer service experience?
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