Job description
Agency Department of Health Work unit Emergency Medicine
Job title Administration Manager Designation Administrative Officer 6
Job type Full time Duration Fixed for 12 months
Salary $96,620 - $107,721 Location Darwin, Palmerston
Position number 18783 RTF Closing 03/09/2025
Contact officer Katrina Hewitt on or
About the agency
Apply online
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.
Primary objective
Manage and support the Emergency Departments' administrative support staff so that an efficient and effective service is provided
to all clients.
Key duties and responsibilities
1. Manage the Royal Darwin Hospital (RDH) and Palmerston Regional Hospital (PRH) Emergency Department receptionists in line
with quality human resource management practices, providing guidance and assistance where necessary.
2. Actively contribute to maximising accurate completion of patient election documentation to support revenue initiatives and
improve systems.
1. Provide training to staff in the use of the Department of Health Patient Management Computer System and DoH admission
procedures.
1. Maintain staff recreation leave rosters and shift work rosters using the Northern Territory Government Personnel and
Information Payroll system (PIPs) and also using the DoH Onestaff system.
1. Ensure shift work positions are staffed and provide relief as necessary.
2. Maintain and audit the data collection process within the Emergency Department.
3. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken
in order to ensure high quality, safe services and workplaces.
8. Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour.
Selection criteria
Essential
1. Demonstrated ability to supervise and manage a busy and emotionally demanding client service in a health care setting.
2. Proven ability to communicate and negotiate effectively across all levels of government and the private sector including health
professionals, staff and the general public and maintain client confidentiality at all times.
3. Demonstrated ability to use initiative, organise own workload and provide leadership as a member of a team in demanding and
changing situations.
4. Demonstrated ability to develop and maintain a complex 24/7 shift work roster.
5. Demonstrated ability to master hospital systems; understand and apply relevant financial processes and legislation related to
public hospital revenue and maintain a high level of data quality.
6. Proven high level ability in the effective use of various computer systems and packages, and an ability to adopt and support
implementation of new systems and processes.
7. Proven ability to mentor a team and to promote a culture of patient centered care and continuous improvement.
Desirable
1. Current Cert IV in Leadership or willingness to obtain.
2. Certificate or experience in Medical Terminology.
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice
and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.
For immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with
blood or body substances), check website for requirements.