Role
The Patient Relationship Officer role operates within a range of competencies and skills that are required to ensure the effective and smooth management of admissions, discharges and transfers across the hospital. You’ll be welcomed into a positive and supportive environment, passionate about delivering cardiac care to a diverse and growing local community. You’ll also enjoy working in brand new facilities in a dedicated heart hospital. The Victorian Heart Hospital will be Australia’s first dedicated heart hospital and is nearing its final stages of construction. It will include a full range of ambulatory and inpatient cardiac care.
Key duties and responsibilities:
1. Provide friendly, courteous & professional greetings and support to all visitors
2. Reception meet and greet
3. Admitting and discharging patients
4. Great customer service is essential for this role.
5. Working on a rotational roster
About You
You are a proactive individual who enjoys fast paced environment and is able to work effectively in an independent role. Prioritising comes naturally to you and being in a hospital environment you exhibit integrity, compassion, accountability, respect and excellence.
What we are looking for?
6. Proficient computer skills
7. Positive attitude
8. Excellent customer service and communication skills
9. Proactive, organised and able to work autonomously
10. Excellent time management skills
11. Effective communication, interpersonal skills and the ability to incorporate phone etiquette.
12. Present with empathy and sincerely
13. Quick to learn new skills
14. Experience of iPM and webPAS systems will be beneficial
Benefits of working at Jessie McPherson Private Hospital:
15. Salary packaging options that increase your take-home pay
16. 5 weeks annual leave for all full-time employees (Pro-rata for part-time)
17. On-site subsidised car parking
18. A comprehensive Health and Wellbeing program
19. Free flu vaccinations
20. Private health insurance at discounted rates
21. On-site fitness centre
How to Apply
Jessie McPherson Private Hospital recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.
Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered.
Existing Monash Health Employees should apply using an account registered to a private email address. For any queries regarding employee accounts contact Recruitment Services by email – .
Offers of employment can only be made once all required probity checks have been completed. These include:
22. reference checks;
23. a clear Police Check conducted within the last three months;
24. a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
25. proof of immunisation.
A request to conduct probity checks does not guarantee that an offer of employment will be made.As part of our selection process,