Service Delivery Manager
The Service Delivery Manager is responsible for the effective management of end-to-end services, ensuring a seamless experience meeting and exceeding expectations.
* Lead the development and delivery of client-centric operations, managing work areas during day-of-operations, and monitoring Ground Handling Agreements and Service Level Agreements.
* Develop and implement effective communication plans to drive a customer-centric culture, foster strong stakeholder relationships, and promote a positive safety culture within the team.
* Ensure compliance with industry standards, legislation, and organizational policies by developing and implementing business processes and standard operating procedures.
* Provide quality metrics and reporting on critical business issues, driving continuous improvement and efficiency.
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Essential Criteria
* Able to work on a 24/7 rotating roster, demonstrating flexibility and adaptability.
* Proven leadership experience with customer-centric orientation, excellent communication skills, and ability to drive a service culture.
* Strong relationship-building skills, with a demonstrated record of achievement in fostering key stakeholder relationships.
* Extensive experience in engaging staff to deliver high-quality services, managing competing demands and priorities.