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Customer experience manager

Sunshine Coast
beBeeAccountability
Posted: 4 October
Offer description

As a key contributor to our store's success, the Delicatessen Manager plays a vital role in delivering an exceptional customer experience. This leadership position requires a results-driven individual who can drive sales growth, manage costs, and maintain high standards of quality and safety.


About The Role

Delicatessen Managers are responsible for overseeing the daily operations of the deli department, ensuring that all aspects of the business are running smoothly and efficiently. This includes monitoring stock levels, maintaining accurate records, and implementing effective rostering and rotation routines.


About You And Your Skills

* A minimum of [X] years' experience working in a fast-paced customer-facing environment is essential for this role.
* Leadership experience, with a proven track record of coaching and developing teams to achieve sales targets and meet cost control requirements, is highly desirable.
* Excellent communication and interpersonal skills are necessary for building strong relationships with customers, team members, and stakeholders.
* Maintaining high standards of quality control, waste management, and compliance is crucial in this role.
* Simplifying processes and adhering to strict audit and food safety standards is also essential.


What's In It For You?

* Cash benefits, 5% discount on supermarket and liquor purchases, double discount periods, and exclusive hot deals for team members are just some of the rewards on offer.
* Reward through recognition, a digital platform for accumulating points for gifts and electronic gift cards, provides opportunities for personal and professional growth.
* Structured learning pathways, induction programs, management training, and people leadership development ensure that team members have the skills and knowledge needed to succeed.
* Novated car leases, investment in your future, and a Coles Group share plan offer provide opportunities for long-term financial security and career advancement.


About The Recruitment Process

We're committed to creating a workplace safe and respectful for all team members, with a focus on diversity, equity, and inclusion. Our goal is to build a gender-equitable team and foster a culture of respect, empathy, and understanding.

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