Job Summary
This is a full-time, permanent role offering flexible work options and career progression. The ideal candidate will gain hands-on experience with a forward-thinking and innovative company.
About Our Client
Our client is a well-established and dynamic company with a strong presence in the Australian market. They are known for their commitment to innovation and customer service, providing IT solutions and support to diverse industries.
With a collaborative culture and a focus on professional development, they offer a stable and rewarding environment for IT professionals to thrive.
Job Description
* Provide first-level technical support to end-users via phone, remote tools, and other mediums as required.
* Diagnose and resolve hardware, software, and network issues efficiently.
* Elevate complex problems to Level 2/3 support when necessary.
* Document and track support requests using ticketing systems.
* Assist with user on-boarding and off-boarding processes.
* Support IT asset management and inventory control.
* Maintain accurate documentation and knowledge base articles.
The Successful Applicant
* Prior experience in a similar Level 1 IT support or service desk role.
* Familiarity with implementing and supporting Microsoft Windows Server, Azure/AWS, Office 365, and Active Directory.
* Strong communication skills, both verbal and written.
* A client-focused, quality-focused, and process-oriented individual.
* A proactive attitude and willingness to learn and adapt.
What's on Offer
* An opportunity to advance your IT career within a supportive and experienced team.
* On-the-job training and professional development opportunities.
* A hybrid work model offering flexibility.
* Company events and a positive, inclusive workplace culture.