Operations Admin Assistant — Transport Experience Essential AM & PM shifts available | 2 roles Are you a transport-savvy admin professional who thrives in a fast-paced operational environment? Coolway Trans is growing, and we’re looking for two motivated, detail-oriented people to join our national admin team. About Us Coolway Trans is a family-run refrigerated transport business delivering cold chain solutions across Australia. We’re proud of our operational excellence, our close-knit team culture, and our commitment to getting it right — every delivery, every time. About the Role Reporting to the Depot Manager and Operations Team Leader, you’ll be a critical part of the daily operations engine — keeping documentation accurate, customers informed, and the team moving. This is a hands-on role for someone who understands transport from the inside. We have two shifts available: AM and PM. Communicate driver ETAs, delays, and delivery updates to customers and internal stakeholders professionally and promptly. Processing and uploading Proof of Delivery (POD) documents; following up on any missing paperwork Preparing driver documentation for linehaul and local deliveries; completing debriefing paperwork Booking and confirming delivery timeslots at distribution centres (DCs) Communicating driver ETAs, delays, and delivery updates to customers professionally and promptly Handling pallet dockets, consignment notes, and manifests with accuracy Entering and maintaining data across Transport Management Systems (TMS) and Fleet Management platforms Processing customer notifications regarding waiting times, rejections, and stock updates General admin duties: scanning, archiving, photocopying, and document control Comfortable with Transport Management Systems (TMS), Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP), or similar platforms; advanced Excel skills. What We’re Looking For Transport or logistics experience is essential — you’ll hit the ground running Prior admin or data entry experience in an operations environment Demonstrated experience handling time-sensitive documentation and data entry within a high-volume transport environment. Understanding of cold chain logistics principles and basic HACCP awareness. Comfortable with TMS, WMS, ERP, or similar platforms; strong Excel skills Clear, professional communicator — written and verbal Highly organised with sharp attention to detail Self-motivated and able to work both independently and as part of a team Flexible, adaptable, and positive — you take ownership of your work Familiarity with cold chain or HACCP procedures is a bonus What to Expect Full 8-hour shifts (AM or PM) based at an operational transport depot A collaborative, family-run business where your contribution is visible and valued Opportunity to grow within a dynamic national operations team If you’re ready to bring your transport knowledge into a role where every day counts, we’d love to hear from you. Apply now with your resume and a brief cover note.