Our participants, Our people, Our purpose
Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
A new role awaits
The National Disability Insurance Agency (NDIA) is seeking motivated and capable professionals to join the NSW ACT Regional Services Branch as APS4 Planners.
In this role you will work directly with participants, their families and representatives to develop, review and manage NDIS plans that support individuals to achieve their goals. You will be responsible for gathering and analysing information, applying legislation and policy, and making sound evidence-based decisions,
Operating in a fast-paced frontline environment, APS4 Planners engage with a diverse range of stakeholders and deliver consistent, high-quality outcomes within established timeframes. This is a rewarding opportunity to make a difference in the lives of people living with disability through high-quality, participant centred service delivery.
Where you can add value
Duties of the Role may include:
* Engage with participants, their families and representatives to understand goals and support needs
* Conduct planning and review conversations
* Gather, assess and analyse information and supporting evidence
* Apply legislative, policy and operational guidelines
* Make Sound evidence-based decisions within delegated authority
* Maintain accurate and timely records and documentation
* Communicating information and providing advice on a range of service delivery matters to resolve moderately complex to complex enquiries.
* Developing relationships and engaging with multiple internal and external stakeholders to support positive participant outcomes.
Enough about us, let’s talk about you
The ideal candidate possesses:
* Analytical Thinking - Ability to gather, assess and interpret complex information from multiple sources
* Stakeholder Engagement & Communication - Ability to manage sensitive, complex or challenging conversations professionally
* Working Independently with Support - Confidence working autonomously while contributing to a collaborative team
* Commitment to Participant-Centred Outcomes - Focused on the needs and goals of individuals and our participants, delivering consistent, high-quality service aligned to NDIA values
* Technical / Professional Knowledge - Ability to analyse evidence and apply technical guidance to inform fair decisions
* Inclusion – Promotes inclusive practices and ensures interactions are respectful, culturally safe and responsive to diverse participant needs
Your NDIA Experience
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.
The NSW/ACT Regional Services Branch is responsible for frontline service delivery across metropolitan, regional and remote communities throughout New South Wales and the Australian Capital Territory.
Our front-line planning teams are geographically based and are responsible for delivering end-to-end planning services to participants. Planners provide reasonable and necessary decision-making advice to support plan approvals and perform core operational tasks to enhance the efficiency of service delivery.
NSW ACT Regional Services is made up of seven geographical regions.
Region 1 – Western NSW and Riverina
Region 2 – Central Coast and Hunter
Region 3 – Sydney Metro
Region 4 – Macarthur and South Coast
Region 5 – Western Sydney and Blue Mountains
Region 6 – ACT
Region 7 – North Coast and New England
Our Remote Services team provide services and support in remote and very remote areas of NSW.
We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered. As these roles support our core Service Delivery functions, there is an ongoing requirement to attend a physical NDIA office to effectively meet the operational needs of the position. The NDIA supports flexible working arrangements, and these may be discussed upon commencement in the role for suitable candidates, based on the business requirement.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close 11:30pm Tuesday 7 April 2026 AEST
If you have any questions, please contact Abbey Hayward on 0475516*** or email *************@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact on .
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.