**Office Manager - Sharp Neurology**
**Location**: Sydney, NSW
**Employment Type**: Full-time
**About Us**:
Sharp Neurology is a leading private neurology practice committed to delivering expert, compassionate care to patients with neurological conditions. Our dynamic team includes neurologists, administrative professionals, and allied health staff working collaboratively to provide excellence in service, innovation in care, and a supportive environment for patients and staff alike.
**Position Overview**:
We are seeking an experienced and highly organised **Office Manager** to join our multidisciplinary team. The successful applicant will work closely with our **Practice Manager** to oversee the day-to-day operational functions of our clinic, with a particular focus on financial administration, workflow coordination, and enhancing service accessibility to culturally diverse communities.
**Key Responsibilities**:
- Oversee and coordinate daily office operations to ensure efficient workflow and patient service delivery
- Instruct and supervise staff in administrative and reception duties (alongside the Practice Manager)
- Manage accounts payable/receivable, invoicing, banking, and reconciliation
- Maintain accurate financial records and assist with budget preparation and reporting
- Liaise with third parties including Medicare, private insurers, legal firms, and compensation agencies regarding payments and authorisations
- Provide high-level customer service to patients and stakeholders, including conflict resolution and feedback management
- Assist in expanding service access for culturally and linguistically diverse communities, particularly those speaking an Asian language
- Support the Practice Manager in onboarding and training of new staff, and maintaining clinic standards and compliance
- Assist in refining and enforcing clinic policies, procedures, and workflows
- Perform other duties typical of a medical practice office manager role (e.g., calendar coordination, documentation, policy maintenance)
**Essential Criteria**:
- Demonstrated **exceptional organisational skills** and attention to detail
- Proven ability to **supervise, instruct, and delegate tasks** effectively to administrative staff
- **Accounting or bookkeeping experience**, ideally in a healthcare setting
- Experience in **liaising with third-party payers**, including compensation agencies, law firms, and insurance providers
- **Bilingual proficiency**, with preference for an **Asian language** (e.g., Mandarin, Cantonese, Vietnamese, Korean, etc.)
- Strong interpersonal and communication skills, with a focus on **patient-centred service**:
- Familiarity with **medical practice software**, billing, and administrative processes typical of a specialist clinic
- Ability to work independently and collaboratively within a structured team environment
**Working Relationships**:
- Reports to**:Practice Manager**:
- Works alongside: Practice Manager, Doctors, Administrative and Clinical Staff
- Directly supports and supervises: Reception and administrative team (approx. 8 staff)
**Why Join Sharp Neurology?**
- Be part of a respected and growing private neurology practice
- Collaborate with a supportive, skilled, and inclusive team
- Contribute to healthcare delivery that values diversity, professionalism, and innovation
- Opportunity to shape the operational systems of a leading specialty clinic
**How to Apply**:
Please submit your **CV and a cover letter** addressing the selection criteria.
Applications will be reviewed on a rolling basis until the position is filled.
**Job Types**: Full-time, Permanent
Pay: $76,000.00 - $80,000.00 per year
**Benefits**:
- Professional development assistance
- Work from home
Work Authorisation:
- Australia (preferred)
Work Location: In person
Expected Start Date: 18/08/2025