* Be the difference. Enjoy great rewards and benefits
o Discount at 99 Bikes, Zap Fitness, Bupa Health Insurance etc.
* Salary Packaging benefits up to $15,900 annually to maximise your take home pay
* Permanent Full Time Position - Offering Job Security and a Fresh Start
About the role
To be responsible for the successful over-all management and customer service of The Pines Retirement Village.
You are responsible for operating and maintaining the Village effectively, monitoring resident wellbeing and maximising satisfaction and harmony with consistent decision making and conflict resolution.
The reporting of budget performance and site issues, actions and improvements is also pivotal to the role.
You will also be responsible to ensure the facilitation of a range of healthy and active ageing initiatives in addition to the support networks available for the residents on site.
Standards need to meet Southern Cross Care’s internal standards, bench-marked industry standards and minimum standards as governed by the Retirement Villages Act.
For further details regarding the scope of the role, please refer to the position description.
About you
We are looking for people who will be the difference in the lives of our residents and clients.
The successful candidate will have the following;
* Experience: Proven experience as a leader, creating an inspiring team environment and customer-centric culture, is essential. Demonstrated managerial experience in one or more of the following areas is also required: Events, Activities, Food & Beverage, Hospitality, or Accommodation.
* Skills: Empathy for the elderly, strong values, customer service commitment, efficient response to resident needs, sound interpersonal skills, clear and adaptable communication, excellent personal presentation, strong organizational and time management, ability to work with minimal supervision, striving for excellence, building strong internal relationships, respect for co-workers, responsiveness to management, and proficient computer skills.
* Knowledge: A basic knowledge of the requirements of the Retirement Villages Act and Aged Care Standards is required.
* Personal Attributes: Ability to fit the work culture, commitment to SCC's values and \"Better for life\" model, ability to build positive relationships, collaborative team member, integrity, calmness, resilience, person-centered customer service, commitment to best work, and problem-solving approach to managing risks.
* Special Conditions: A current Driver's License is required.
About us
Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.
When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.
Apply online: careers.southerncrosscare.com.au/jobs/search
Enquiries: ************@southerncrosscare.com.au
Applications close: 06 February 2026 at 4pm