Job Title: Test Analyst - Contact Centre Modernisation Project Location: Sydney / Brisbane Contract Duration: 12 Months with Potential Extensions Clearance Required: Australian Citizen (NV1 Security Clearance preferred)
About the Role:
We are seeking 5 experienced Test Analysts to join the Contact Centre Modernisation (CCM) Project team. This is a fantastic opportunity to work on a high-profile, large-scale transformation program within a collaborative and fast-paced environment. The successful candidates will contribute to the quality assurance and testing strategy of complex system components with a focus on Contact Centre technologies and automation frameworks.
Key Responsibilities:
* Design, develop, and execute test cases and scripts based on project requirements and specifications.
* Conduct functional, integration, system, regression, and end-to-end testing.
* Leverage automation tools (e.g., Pump ) to streamline and enhance test coverage.
* Collaborate closely with developers, business analysts, and other stakeholders to ensure quality outcomes.
* Participate in defect triage, root cause analysis, and re-testing as required.
* Provide regular status updates, testing metrics, and support documentation.
* Contribute to continuous improvement initiatives within the QA practice.
Required Skills and Experience:
* Proven experience working as a Test Analyst on large, complex IT projects .
* Hands-on experience with Contact Centre platforms, particularly CX1 (NICE CXone) .
* Proficiency in test automation tools, ideally including Pump .
* Strong analytical skills with the ability to troubleshoot and diagnose system issues.
* Excellent communication and stakeholder engagement skills.
* Ability to work under pressure in a fast-paced, dynamic environment.
* Familiarity with Agile and/or hybrid project delivery methodologies.
Security Clearance:
* Australian Citizenship is mandatory.
* NV1 Security Clearance is highly desirable but not essential. Candidates without NV1 may still be considered.
Start Date:
* Immediate start preferred - we are looking to onboard as soon as possible.
If you're a motivated testing professional with the skills and drive to deliver results in a transformative program, we'd love to hear from you.
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