Job Title: Electric Bike Technician and Operations Specialist
At our scenic island resort, we're seeking an experienced Electric Bike Technician and Operations Specialist to join our team. This key role is responsible for delivering exceptional customer experiences by providing expert guidance on electric mountain bikes, ensuring each rider enjoys a seamless and memorable journey.
About the Role:
This position focuses on ensuring each customer's needs are met by providing expert guidance, performing routine maintenance, and delivering outstanding service. With a passion for E-bikes and customer satisfaction, this role contributes to a welcoming and engaging environment while ensuring all bikes are safe, well maintained, and perfectly suited to each customer's needs.
Your Benefits:
* Subsidized furnished staff accommodation
* Staff perks - discounts on restaurants and activities
* Fantastic work culture and supportive community
* Walk to work - forget city traffic
* Enjoy living and working on the doorstep of the Great Barrier Reef
Responsibilities:
* Provide guidance on the trail network and complete inductions
* Conduct E-bike rental bookings and customer reservations
* Conduct briefings on equipment usage and bike usage area
* Perform routine maintenance, safety checks, and repairs on E-bikes
* Ensure bikes are in optimal condition before and after each rental
* Assist customers with store purchases of merchandise and technical products
* Conduct and record daily inspections and cleaning of bikes
* Perform trail maintenance to ensure safe and enjoyable riding conditions
* Facilitate off-road recovery of guests and equipment from trails
* Educate customers on bike operation, safety protocols, and recommended routes
* Handle bookings, payments, cash up, and customer inquiries efficiently
* Maintain a clean, organized, and professional workshop and rental environment
Qualifications:
* Minimum of 12 months' experience in a bike workshop (E-bike-specific training can be provided; prior exposure is advantageous)
* Possession of an open/unrestricted driver's license
* Eligible and willing to obtain QLD Restricted Driver Authority (Desirable)
* Sales experience or strong product knowledge relevant to the role (Desirable)
* Experience in the tourism industry (Desirable)
To be considered for this exciting opportunity, please click 'Apply' to submit your application.