DescriptionSupport a 24x7 operation – team works a 12-hour, rotating shift pattern.The successful applicant will have to be an Australian Citizen and hold an active TSPV Security Clearance support for relocation to Alice Springs, NT.Leidos is a great place to work. Learn more about our culture and benefits by visiting us here: https://www.leidos.com/company/global/australia/careers.Do Work That MattersLeidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection, and health markets.Your New Role and ResponsibilitiesLeidos supports systems used at the Joint Defence Facility in Alice Springs. In conjunction with Leidos colleagues and the customer, key responsibilities include (but are not limited to):Research problems by accessing internal and external knowledge databases.Perform hardware troubleshooting, repair, replacement, and incident resolution.Plan and coordinate maintenance activities. Perform upgrades and support the transition and acceptance of new and modified systems.Communicate with customers to fully understand the incident, service request, or problem.Monitor, review, update, and dispose of ServiceNow/HelpNow system tickets assigned to the program per the required Performance Requirements Standards and level of information details.What You'll Bring to Make an ImpactEquivalent tertiary education and experience in responsibilities outlined above.Working knowledge of ServiceNow/HelpNow (or similar applications).CISSP certificate or equivalent.We're most interested in your strengths, what you want to learn, and how far you want to go.This role requires the successful applicant to be an Australian Citizen and hold an active TSPV security clearance.Diverse Team Members, Shared Values, and a Common PurposeProviding our customers with smarter solutions takes an incredible team with diversity of thought, experience, and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.Leidos Australia is an equal-opportunity organization and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities, and Pride+) provide opportunities for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.Next StepsTo apply for this role, follow the links or apply via our Careers page.Recruitment process - 1 virtual interview, 1 face-to-face, and background checks.Applicants must also meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances, this can limit persons who hold dual nationality, permanent residency, or are former nationals of certain countries, as per ITAR 126.1.We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team at careers.au@au.leidos.com if you'd like to discuss any additional support during your application or throughout the recruitment process.
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