Overview
We're on the hunt for a retail casual to join our Eva Surry Hills House. Reporting to the Showroom Manager, you'll play an integral part in all things sales and operations, bringing a thoughtful approach to the ultimate furniture shopping experience.
Our grand vision is to create a unique furniture shopping experience, moving away from stale showrooms to cosy, luxurious yet approachable spaces. As a people person, you'll flex your sales skills within a dynamic, fast‐paced direct‐to‐consumer start‐up, and fuel your passion for interiors and making customers smile.
Responsibilities
* Provide exceptional thoughtful customer service and support to help Eva customers on their journey to purchase Eva products
* Assist customers with their purchasing journey by undertaking tasks such as stock checks, providing support or colour material and fabric choice, advise on delivery timeframes and quotes (if any)
* Assist customers with any post‐purchase queries regarding their Eva product, and proactively working with other departments to find solutions for customers.
* Administration tasks including emailing customers, answering and transferring phone calls, processing orders both in person and over the phone.
* Assist in implementing in‐store campaigns, promotions and product displays as required.
* Ensure the showroom is presentable at all times, this includes fluffing sofa cushions, sweeping or vacuuming the floor (if required), changing water in vases, wiping mirrors or any glass.
* Ensure the workplace is kept tidy at all times, this includes shared and back‐of‐house spaces.
Qualifications
* Minimum 2‐years experience working in retail or sales
* Strong alignment with our company values of Aim for Better, Make It Happen, Trust in the Teamwork & Care Like Everyone's Watching
* Passionate about both creating exceptional customer experiences and hitting sales KPI
* A love for retail and working with customers as a friendly guide for their homes
* Highly competent in POS software (Shopify a plus) and G‐Suite apps such as Google Docs, Sheets and Gmail
* Nice to haves:
o Experience working in business with both online and 'in‐store' channels
o Strong understanding customer journey and consumer behaviour
* Must be able to work weekends and public holidays
Benefits
* As per Award Rate (General Retail Industry Award 2020)
* A chance to grow with an expanding start‐up
* The opportunity to bring to life market‐leading Australian designs and products in a retail setting
* Free anniversary mattress and friend/family discounts
* Regular team events (prev. events have included the Australian Open, cooking classes & escape rooms).
* A diverse culture and a bunch of lovely people.
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