Job Description
The Administration Coordinator is a key role within the organization, combining intake and reception services with office coordination and support.
The role reports to the Team Leader — Intake and supervises the Legal Intake Officer based at the Shepparton office.
Key Responsibilities:
* Deliver intake and reception services, including identifying client legal or housing concerns and providing appropriate information and referrals.
* Assist with data collection for the organization and manage client data, administration of appointment diaries, and email correspondence.
* Support service coordination, volunteers, and community legal education through agreed processes.
* Provide para-legal support for lawyers as required.
Requirements:
To be successful in this role, you will require strong customer service capabilities, a commitment to access and equity principles, and an ability to engage with people who may have complex vulnerabilities.
* Problem-solving skills to accurately assess and address client needs.
* Effective oral and written communication skills.
* Proficiency in Microsoft Office applications and client case management systems.
* Experience in general office and reception duties.
* Ability to work autonomously, meet deadlines, and establish work priorities.
* Awareness of community organizations and social issues impacting legal issues in the Goulburn Valley area.
Desired qualifications include a Certificate IV in Business Studies or Community Services from a recognized tertiary institution.
Why You'll Thrive in This Role:
This role offers opportunities to develop your skills, work collaboratively with colleagues, and contribute to the success of the organization. As a valued member of our team, you'll enjoy a dynamic work environment, supportive culture, and ongoing professional development opportunities.