Senior Digital Service Product Owner Permanent Role Location Sydney, Melbourne or Brisbane About the role We’re looking for a Senior Digital Product Owner to join our Digital Customer team within Consumer Insurance. In this role, you’ll take ownership of key web‑based digital self‑service experiences that support more than 60% of all insurance transactions, making them critical to both customer satisfaction and business growth. You’ll be responsible for shaping, prioritising and delivering features across our Web Digital Service applications, including major customer portals and policy self‑service capabilities. Working closely with cross‑functional teams, you’ll help create simple, intuitive digital experiences that enable customers to feel informed and in control of their insurance. As a senior member of the team, you’ll also act as a role model and mentor, supporting junior product owners and contributing to a strong, collaborative and customer‑focused culture. This is a permanent opportunity and can be based in Sydney, Melbourne or Brisbane. What you’ll be doing Define and clearly communicate product vision aligned to tribe strategy and broader business goals Own and maintain the product backlog, ensuring clear prioritisation and alignment with sprint objectives Collaborate with business stakeholders, design, user testing, technology and delivery teams to deliver high‑quality digital features and enhancements Gather, refine and prioritise requirements based on customer needs, business value and data‑driven insights Use customer feedback and performance data to validate assumptions and inform product decisions Support agile ceremonies including sprint planning, backlog refinement and reviews Track and report on KPIs including product performance, adoption and ROI Assist with troubleshooting and resolution of customer support issues related to digital assets Mentor junior product owners and contribute to continuous improvement of product management practices Support other business units in delivering features that leverage the broader Digital Service ecosystem (e.g. identity, payments, AI) Key relationships You’ll build strong working relationships across: Consumer Insurance functions and Centres of Excellence Assisted and digital channels Technology, Transformation and Digital Customer delivery teams Stakeholders across multiple Consumer Insurance tribes About You: Experience & qualifications 3–5 years’ experience in a digital or eCommerce environment, ideally within insurance Mandatory experience within digital and financial services Proven delivery of complex digital programs with measurable business outcomes Strong experience building collaborative relationships with diverse stakeholder groups Experience or strong interest in payments and identity management Tertiary qualification in Business, eCommerce, Information Systems, Marketing or a related discipline (desirable), or equivalent professional experience Personal qualities Strong passion for digital services and customer experience Calm, patient and professional in complex or high‑pressure environments Structured, logical thinker with strong attention to detail Able to simplify complex technical concepts for a broad audience Excellent verbal and written communication skills Highly organised, self‑disciplined and delivery‑focused A collaborative team player with a solution‑oriented mindset Curious, adaptable and open to change, with a drive for continuous improvement If you’re passionate about building impactful digital products at scale and want to play a key role in shaping the future of customer self‑service experiences, we’d love to hear from you.