Mercure Charlestown is looking for someone to join our Front Desk team.
As a full-time hotel manager you will be the hotels chief host, you'll be the welcoming face of the hotel—present, visible, and approachable. You'll lead by example, especially during peak periods, ensuring every guest interaction is memorable. Beyond operational leadership, you'll build the capability of your small team, driving a culture of excellence, engagement, and continuous improvement. If you thrive in a hands-on, multitasking environment and love making a positive impact on guests, team members, and the community, this is your opportunity to shine.
Skills & Experience
· Proven experience in a senior hotel management role or HoD role, ideally coming from a branded hotel environment.
· Experience working 'on' the front desk while multitasking
· A strong background in rooms revenue and a solid understanding of F&B and conferencing is preferable.
· Strong commercial acumen with a keen eye for market trends, competitor activity, and opportunities to drive profitability and value.
· Proficient in Opera Cloud PMS for efficient property management.
· Demonstrated strong leadership skills, fostering team collaboration and performance.
· Effective written and verbal communication, ensuring clarity across all levels of operation.
· Exceptional organisation and time management abilities to meet operational deadlines.
· Extensive experience across hotel operations, including F&B POS systems and equipment.
· Solid financial knowledge across all facets of hotel operations, including cost control and profitability analysis.
· Flexible and adaptable with working hours and days, ensuring operational continuity.
· Skilled in influencing and negotiating, with the ability to build strong relationships and promote ideas effectively within the team and broader business.
Key Accountabilities
· Support the General Manager in revenue management, business planning and upcoming refurbishment projects.
· Oversee day-to-day hotel operations, ensuring alignment with business needs and departmental efficiency.
· Collaborate with Heads of Department on rostering, SOP implementation, and operational standards.
· Manage housekeeping and maintenance programs, including room inspections, preventative maintenance, and FF&E scheduling.
· Ensure compliance with health, safety, and emergency procedures while maintaining guest and staff security.
· Drive financial control through budget delegation, cost management, and payroll oversight.
· Maintain strong internal communication channels and lead regular management and departmental interactions.
· Represent the hotel professionally through guest engagement, corporate networking, and high-profile presence across the front desk.
· Act as General Manager in their absence, ensuring continuity of operations and strategic decision-making
Applicants must have:
* Previous (preferably 5+ years) experience in a similar role;
* Authentic customer service, interpersonal & communication skills & be flexible in your approach;
* Impeccable grooming and presentation;
* Excellent organisation and time management;
* Proficient in using Microsoft Office Suite of products;
* Experience with a Property Management System (PMS) and preferably Opera Cloud;
* Available to work weekdays and weekends including public holidays;
* Must have unrestricted eligibility to work in Australia;
* Hold a valid and current NSW drivers licence;
* Hold a valid and current RSA certificate.
* Experience in mixing drinks and making barista coffee
Please ensure applications include both a resume AND cover letter addressed to the General Manager outlining your personal situation, availability and why you would be the best person for this role.