Customer Service Manager Job Description
Lead and motivate a team of customer service specialists to provide exceptional service to B2B clients. Develop and implement customer service strategies and processes to enhance the customer experience.
About This Role:
We seek an experienced Customer Service Manager or Team Leader who can lead and elevate our client's customer service operations in a technical field.
Key Responsibilities:
* Manage employee lifecycles, including recruitment, training, and performance reviews.
* Provide daily direction and coaching to ensure teams are equipped to handle complex technical inquiries.
The ideal candidate has a strong focus on people leadership, process improvement, and customer satisfaction.
Requirements:
* Minimum 1+ years of experience in a customer service management or team leadership role.
* Proven ability to lead, develop, and inspire a team in a fast-paced environment.
* Exceptional communication and interpersonal skills.
A proactive problem-solving mindset with a strong focus on continuous improvement and customer satisfaction is required.
Skill Requirements:
* Strong leadership and people management skills.
* Excellent communication and interpersonal skills.
* Ability to analyze key performance metrics and drive operational efficiency.
* Familiarity with CRM systems and standard office software.